Refund Policy

The “My Pet Hates It” Policy 🐾

Look, we get it... Sometimes your dog gives you that look or your cat side-eyes you like you’ve ruined their life (again).
If your pet isn’t thrilled with their new goodies, don’t worry, we’ve got you covered.

The Basics

• You have 30 days from the delivery day to return unused, unopened items.
  If your pet hasn’t slobbered on it or destroyed it in a wild zoomies episode, we’ll happily take it back.

• Refunds go back to your original payment method, so you can re-spend it on more snacks...

❌ What We Can’t Take Back

• Opened treats (because… hygiene, ew),

• Chewed-up toys (you’d be surprised what we’ve seen),

• Items that have been worn, torn, or “tested” by your pet in the backyard jungle.

🚚 How to Return

1. Contact us with your order number and a brief note.

2. We’ll send you the return instructions.

3. Ship it back, and once we confirm it’s still in “brand new, not mauled” condition, we'll process your refund.

🐶 The Fine Print

• Return shipping costs are on you (your dog spent our budget on snacks).

• If you received a damaged or defective item, we’ll fix it ASAP.
  Send us a photo, and we’ll make it right.

🎁 Final Sale Items

If it was on super sale, marked “Final Sale,” or labeled “Surprise Mystery Box,” it’s yours forever.
Your pet signed the invisible contract with a paw print 🐾.